I contact them and I am told that the 'cancellation process can take up to 30 days and that I will be refunded when it is all cleared up.' Great, no biggie I think. The next month comes and my card is charged again. I offered to pay for the month of service that I had and thought all was good and we were settled. I had been working with their support team for more than 30 days to get the software to work and I explained that to them (they could also see that I had made less than 5 calls). They then proceed to charge me for full year's worth of service stating that I had signed an agree for 12 months and my trial was over. After telling me that I would be unable to use it both on my Chromebook and phone, I decided that this was not the solution for me. The team at 8x8 adequate in responding, but it took a long time. I have a Chromebook and it took WEEKS for me to get it to work on my Chromebook. I opted not to do that until I had tried the program. The reason was they had me sign up two times because I was porting a number in. I did have a number of issues with 'what program' I was on, okay, well not me but 8x8. First, it worked quite well on my Android phone, loaded it up and got it going. I understand that they were probably hit with a huge rush of new customers because of work from home, I can attribute that to the delays in getting back to me, but the refusal to not provide a refund or cancel my agreement because of their delayed service is frankly unacceptable.Īs a cloud-based phone system, that is a huge plus, but there are far too many negatives and so many other options that you can consider in place of 8x8 It wasn't and the customer service and support was about as bad as it gets. I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. Commentaires: After several back and forth emails with the support team, they tell me to forget about it, I signed an agreement.
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